Quality Assurance & Quality Improvement in Healthcare
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What is the main focus of quality assurance and improvement in healthcare?
Hello, everybody. Welcome to Health Chatter on this bright sunny day in Minneapolis, Minnesota. Thanks for being with us. We've got a great show today on quality improvement and quality assurance with a dear colleague that I go back quite a ways with. So stay tuned. I'll introduce her in just a second. We have a great background research team that does wonderful, that provides us, Clarence and I and Barry, with wonderful information and that guides us in our discussions. Maddie Levine-Wolf, Aaron Collins, Deandra Howard, Matthew Campbell, Sheridan Nygaard, our second to none. Sheridan also does our marketing and Matthew does our production to get the shows out to all of you in good, good form. Clarence Jones is my partner in this since day one.
Thank you, Clarence, for being with us. Barry Baines, is our medical advisor and provides some medical insights into this show as well. Thank you to everybody.
How do quality assurance and quality improvement differ in practice?
You're all special people. Human Partnership is our sponsor for these wonderful podcasts. You can check them out at humanpartnership.org, great community health organization. I recommend that you check them out. Also, you can check us out, healthchatterpodcast.com, where all the research is on there. And there's also, you can obviously listen to the podcast, but also if you'd like to, you can also read the transcript of it as well. So thank you to everybody and let's get the show going. Today we have a wonderful guest with us. I don't know how long I've known you, Jennifer, but it's been a while. And it's been very, very special. We know how to connect with one another for sure. But then when we decided to do a show on this, you were the natural person to connect with.
So thanks for being with us. Dr. Lundblad leads Stratus Health, an independent nonprofit quality improvement organization based in Bloomington,
What role does data play in healthcare quality improvement?
Minnesota that leads collaboration and innovation in healthcare quality and patient safety. She has extensive background in leadership, organizational development, program management in both the nonprofit and education settings. You've been at Stratus Health for how long now, Jennifer? It's been a while.
More than 25 years. Wow. I found my professional home and I love it.
Wow, wow, wow, wow. Well, there's a long history of Stratus Health that really started out as what was once called the peer review organization around the country. We were the one in the state of Minnesota back then it was called the Foundation for Healthcare Evaluation. Then it morphed into Stratus Health and a variety of different things that you're involved with today. So thank you. Thank you so much for being with us today. You're a special guest for sure.
How can healthcare organizations effectively use community input?
So let me start this out and then you guys can chime in on this. It's like for those of us who have been involved in health, there's always this umbrella, I guess you might want to say that's over our heads, that we're always looking at quality improvement and quality assurance. And it's almost, whether it be at a community level, whether it be internally within hospitals and hospital systems, delivery of care, et cetera. So there's always that, how is it that we improve and how is it that we assure that that we're going in the right direction. So let's start out with that first of all. Comment on that a little bit, Jennifer, from your experience.
Yeah, the headline when you think about quality is that quality assurance is getting it right and quality improvement is doing it better. They are two sides of a really important coin. And whenever you have a recurring process, a recurring activity, you need both of those, right? You want to be sure that whatever standard that you've set, whatever way you've determined that you want things to go, whatever your goals are, you want to be sure you can do that each and every time, quality assurance, right? And we're all in the business of improving, making things better. In health care, that's essential to what we do, right? New research comes out, new evidence, new studies, new approaches.
What are some examples of quality assurance in healthcare settings?
We want to continue to improve so that we're delivering and getting the best possible care for the patients that we are supporting and serving.
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Chapters
8 chapters
1
What is the main focus of quality assurance and improvement in healthcare?
0:16–1:24
2
How do quality assurance and quality improvement differ in practice?
1:24–2:31
3
What role does data play in healthcare quality improvement?
2:31–3:32
4
How can healthcare organizations effectively use community input?
3:32–5:18
5
What are some examples of quality assurance in healthcare settings?
5:18–6:35
6
How do technological advances impact quality improvement efforts?
6:35–7:29
7
What challenges do healthcare organizations face in implementing quality initiatives?
7:29–8:25
8
How does Stratis Health collaborate with other organizations for quality improvement?
8:25–51:56