Dr. Jennifer Lundblad

More than 25 years.

Wow.

I found my professional home and I love it.

Yeah, the headline when you think about quality is that quality assurance is getting it right and quality improvement is doing it better.

They are two sides of a really important coin.

And whenever you have a recurring process, a recurring activity, you need both of those, right?

You want to be sure that whatever standard that you've set, whatever way you've determined that you want things to go, whatever your goals are, you want to be sure you can do that each and every time, quality assurance, right?

And we're all in the business of improving, making things better.

In health care, that's essential to what we do, right?

New research comes out, new evidence, new studies, new approaches.

We want to continue to improve so that we're delivering and getting the best possible care for the patients that we are supporting and serving.

So, again, I think this is a great way to start a conversation about quality is thinking

quality assurance and quality improvement.

They are different, distinct, related, and one is about getting it right and one is about doing it better.

Yes.

Yes.

And it's more than that.

Okay.

I'll give you a couple of examples.

So, um,