Dr. Kurt Love

It's just not pushing so much or adding so much to the pressure cooker that we then have that explosion down the road or just the breakdown down the road.

Right.

So that's the idea.

Black cracking is invisible until you start to check for it.

Then it starts to show up.

Right.

But you got to actually actively find out what's going on within your own system, within your own people.

Yeah, that's a great question because a lot of times the question is around how does this financially benefit an organization, right?

So...

I think businesses understand from a customer point of view, the net promoter score concept, right?

Is a customer going to recommend to another customer, hey, you know, you should use this product or you should buy this service, something along those lines.

Well, from the employee side of things, it's do you want to work here and would you recommend working here to others?

And that's a really powerful sentiment that...

it it's a retainer in a lot of ways right it retains people which saves a lot of money onboarding folks hiring going through the whole process hiring a recruiter if we're talking about somebody at that level these are all very costly things that are seen as investments during that time period but if you have somebody who's strong and you want to keep them or if you have a team of people who are strong and you want to keep them

What is their sentiment, right?

What's their employee net promoter score?

And that's something that can be tracked, right?

We can have metrics around that.

That gives us a good sense of, do people want to stay here?

Are they recommending?