Dr. Kurt Love

And we've seen that in some big companies.

where thousands of people were laid off, right?

Just almost on the impulse or the whim of, let's see if AI can take care of all this stuff.

And it turns out that it really can't.

So this is crucial to any organization to have that kind of inner stability, that inner thriving going on, because as problems arise, people really do step in and step up a lot of times to take on

you know, these challenges.

And they're willing to do that if they feel like there's trust, if they're being valued, and that's all good.

Again, if we're not investing in that though, if we're not tracking that, if we're not understanding the data around that as much as we understand the data with our customer data, then we're really missing out on something crucial to the survival of an organization or a business.

So I think that's so important.

And I think that there is a rising understanding that this has to be seen as just as important as other parts of what we're already measuring within our business or our organization.