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Dr. Michael Gao

👤 Speaker
345 total appearances

Appearances Over Time

Podcast Appearances

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

Um, but we have people on our team who are, you know, Stanford PhDs.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

So I guarantee understand this at a much deeper level, um, than I do.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And the first way that we did this was actually it's very hard to sell into health systems before they know who you are.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

So we actually did consulting based approaches where we would go to a health system and we'd say, let us analyze your data and sort of identify areas of opportunity for you to improve.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And then that kind of gave us the data to build the algorithms to then build a product which now scans all of that data in real time and kind of continuously surfaces kind of gaps over time.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

So that was the kind of first smarter pre-built product.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

It was actually really, really fascinating.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

Even right off the bat, I think, so one of our first customers is a hospital here in New York, about 300 or so beds.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

So for context, it's kind of a small to medium-sized hospital.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And on an annualized basis, I think we went in and identified $5 million.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

That's a big number.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

For them.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And it's, you know, one hospital of a eight or nine hospital health system.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And so translating that up to the health system, you're talking, you know, kind of 30 or 40 million dollars.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

Yeah.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And, you know, I think what I would say is that the care system

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

For many health systems, I think average margin across the country is like a 2% operating margin, which is a lot like at the end of your biweekly paycheck, only saving 2% after paying for rent and utilities and food.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And so many hospitals feel like they're kind of living paycheck to paycheck, but at the business level.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

And so this actually ends up being, you know, 30 to 50 basis points worth of revenue lift, but because they already provided the service and, you know, had the expense of providing that care, it actually mostly flows down to margin.

Vanguards of Health Care by Bloomberg Intelligence
Smarter Technologies’ Blueprint for AI-Driven Revenue Cycle Management

So it's actually a pretty big impact.