Dr. Michael Gao

Yeah, absolutely.

I mean, certainly we have a range of solutions within the Smarter Technologies portfolio now.

So I think on the product side, so that would be, you know, kind of pre-bill notes through the pieces acquisition, utilization management and things like that.

We've baked it down to pretty standard configurations versus customizations.

Okay.

And that's really key to scaling a software product because you're not writing a bunch of new code to support every new customer.

And then at the end of it, it's very hard to maintain.

And you have to obviously be in enough of the market and understand things well enough to understand, all right, what are the common flavors of this workflow that people want, as an example.

And then we have kind of more of a sort of a solution side.

So, you know, AI is very spiky today, as you know.

Somehow we have models that can solve, you know, IMO gold medal math problems, but still can't reliably order you a plane ticket.

And so I think on the automation side, that...

sort of ridge between what is possible and what is not possible, or that boundary is kind of always moving.

And so on that side, it's actually harder to not customize because the technology is always changing.

And I think this is where kind of our scale delivery function is so key.

Because what we can say is we will effectively achieve the outcome, whether a volume basis or kind of a dollars collected basis.

And then on our side, we'll deal with the spikiness of changes in workflow relative to changes in technology.

Yeah, absolutely.

I mean, I think, you know, when we were SmarterDX, we were moving as quickly as we possibly could, of course.

But healthcare is big and thorny.