Dr. Richard Winters
speaker
112 appearances
1 recordings
1 series
first heard Dec 2024
last heard Dec 2024
Dr. Richard Winters’s voice in public audio — every appearance, attributed to the second.
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Appearances
They're wanting to speak up. They don't feel safe speaking up. And so it's weird to have both individuals in the same meeting, both wanting things to go well, but then not having it go well.
And so I think that's where process really comes in, where we try to figure out how we're running meetings in a way so that both the loud voices get heard, but also the people who have different perspectives and maybe feel less safe speaking up so that they can also be heard. before we start to move forward.
And that's really, I think, the job of the leader, the person running the meeting, kind of facilitating this different perspectives rising up in a way that's safe for the group and then moving forward.
I mean, I think as we're. Reading anything in the news today, we're seeing that individuals are burned out. We're seeing that there's a lot of churn at organizations where people go to an organization, then move to the next, and then move to the next. And this is a real issue just in running a business.
And if you're a leader and you're running an organization with sort of a crisis culture, which is I'm going to have a meeting, bring people together, and I'm going to tell people what to do, or the loud voices are going to tell people what to do, it's not going to go over well.
I mean, you're going to be in a situation then where people are leaving, where people are feeling like they're not being heard. and you're going to become less effective, and you're going to be less able to kind of react to the things that you need to react to as you're trying to be successful moving forward.
And so it's not only like, geez, wouldn't it be great if everyone got together and we made good decisions and we were kind of sensible as we're approaching that. Even if you're like evil, like leader, and you decided that you didn't care about the individual effects on people, it's still not a good way of making decisions because your quality is going to go down, your churn is going to go up,
And it's just going to be hurting the organization. And so this is really for us to be able to respond to these really complex situations that we faced. It makes sense for us to figure out how to bring groups of people together, share different perspectives, and then move forward.
So I think that happens when we have back channels. And you can look at social media and there's lots of back channels. And if I'm on one back channel and I'm saying something, it can be completely different than my colleague who has this different point of view. And as we're on those back channels, the differences that we have just heighten. It just increases and increases.
Same thing happens in our organizations. And so if you're running a meeting and the leader is speaking up and maybe the other loud voice is speaking up and you're moving things in a direction, there are back channels there that are going to be moving in the background and then again, making things not so successful.
But as you have these friends and colleagues who have different political ideas, different religious ideas, different values and those sorts of things, as people come together and start to share opinions, you start to see that actually they're not so different. And in many cases, the differences of opinion are really a part of the whole. I mean, it's a part. Things aren't necessarily yes or no.
Things aren't necessarily right or wrong. There's often shades of gray. And in understanding these different perspectives, it helps the group to move forward in ways that are more together than kind of back channel separate, you know, kind of behind the back.
I think you bring it forward. And so honestly, I think during meetings, so it's one thing having a meeting on site where everyone's together in the same room. It's another idea than having meetings through Zoom or through other kind of video conferencing thing. And so how do we bring people together into those sorts of environments?
As I'm running retreats and things like that, what we do is we have breakout groups. And so it's not just an agenda. We're going to plow through this sort of agenda. This is what you do. This is what you do. This is what you do. What we're going to do is we're going to have moments of the meeting where we're going to ask a big question about some complex problem.
And then we're going to have people kind of separate, talk together, think out by themselves what they think, and then come back together and then share our perspectives as groups.
And so these are things that we could do during meetings, kind of IRL in real life or URL on things like Zoom, where we have breakout groups where we discuss all these different perspectives and then we share them together as we come together again. The nice thing about that is that as you break people into smaller groups, Then there's maybe some more kind of safety there.
You can say things that you may not feel so comfortable with because maybe that loud person's in the other group. And then as you're doing group report outs, then, you know, Winters said this, you know, it's something that in our group, this came up and then all of a sudden you can surface these different ideas.
So I'm an emergency physician, right? And patients come in and they're like, okay, now what? That's something that's kind of been a lifelong thing as a physician. But then as I became a leader and kind of running organizations, I'd find myself in these situations where I'm thinking like, now what do I do?
And then as I was coaching leaders, the same thing, people would come with these really thorny issues, these issues where people are disagreeing, all their colleagues are kind of bickering and then they're looking to you and saying like, now what, what do we do? And that's why I wrote the book. And I think there's kind of a couple of things.
One is, is that we are so common in kind of leaning back on our own expertise. And so in situations like we're talking about these meetings where there's really complex things going on, We all, despite how complex the situations are, whatever topic comes up, you, I, many of us know exactly what to do in that moment, what we would do.
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