Creating Confidence with Heather Monahan
Confidence Classic: How To Lead At ANY Level, With Dr. Richard Winters The Director Of Leadership Development For The Mayo Clinic
31 Dec 2024
What are the key challenges faced by leaders during a crisis?
And you can be a leader in your organization and hold no title and still be the person that everyone goes to to try to figure out what to do next. And so that ability to coach, to be able to help someone see things through their own eyes and make sense of the world in their own way, I think that's very helpful. for individuals and burnout in individuals that many other stages of what's going on.
The things that you were suggesting people to say, it sounded more to me like a mediator or a negotiation expert, which is super interesting.
You know, tell me more, tell me more about that, you know, getting that other person to empty their glass, which in my opinion is key whenever you're trying to lead anyone is to find out where people are truly coming from, because that's typically the breakdown that we just have no idea.
Totally. Yeah. And on the other hand, if that same leader was not doing them, just approached with this is what you need to do. This is what I've seen others do. All right. Good talk. Move along. You know, and then the leader's like, oh, that was great. And then the person's like, oh, that's great.
That happens far too often. OK, talk to us about amplifying engagement.
Yeah, so amplifying engagement is, so what is engagement? That's really people offering their time to the organization to help the organization meet its customer needs and the needs of the organization. And so when employees are engaged, they are involved and they're adequately, I mean, they're giving their time to the organization to improve things.
When they're disengaged, they may be there in body or, you know, on Zoom, but but they're not there in mind and they're not really putting a lot of effort in. And so how do you engage them? And I think that there's kind of pairs with well-being. And so the things that engage me are the things that help me feel better, like help me feel aligned with the organization.
And so that goes with, again, the sense of autonomy, the sense that I have the resources that I need or that I can help get those resources, the sense that I'm growing and I'm learning new things, the sense that I'm aligned with the purpose and values of the organization, the sense that I go to work or have these meetings and And I feel like I'm heard and we're all coming together.
And you know what? I would not have done that. I thought that we should have done the other thing. But now after talking about it and hearing other people's perspectives, I can kind of see why we're doing that. Those are all things that get people engaged. It's this sense that what they do makes a difference.
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