Dr. Ronda Marie Chakolis-Hassan

So I think the most phenomenal thing about being a pharmacist and practicing

And when I'm working with students and other professionals in the pharmacy, I get to see all the social drivers and determinants of health play out in real time.

Exactly.

And it's really interesting as you help navigate these things.

The thing is, what becomes a problem is we can have all this navigation, but how do we pay for it?

And so I think we would be able to pay for it in ways where people don't, there's data out there that people who get a prior authorization for a prescription, 75 to 80% of them never pick it up because of the barriers.

We got to start looking at things from a different view.

I think the view has been, what happens when we do something?

Well, now we need to shift it and say, what happens when we don't do something?

When we don't care people or arm them with knowledge of their healthcare system and how to navigate it, we're seeing these increased expenditures.

We're seeing this frustration and even how we diagnose things with people, right?

So you think about diabetes, big thing in my family, we went from normalizing diabetes to normalizing amputations and dialysis in my family, right?

And so it's because how people receive that diagnosis.

The diagnosis can be life changing.

Are we pairing people with a diabetic educator?

Are we pairing people with different things that can help soften that blow?

And so I think we're at a wonderful time now.

in our system to say, yeah, we've tried it this way.

We've done it this way for so long.

We're not getting the outcomes that we want.