Dr. Zach Mercurio

She had this notebook that on Friday, she writes down each of her team members' names and one thing she heard them talk about, complain about, one thing that they were struggling with. And on Monday morning, she looks at that list of names and looks at what she wrote down and schedules a three-minute check-in with each of them.

She had this notebook that on Friday, she writes down each of her team members' names and one thing she heard them talk about, complain about, one thing that they were struggling with. And on Monday morning, she looks at that list of names and looks at what she wrote down and schedules a three-minute check-in with each of them.

And said, Hey, I remember last week that you were struggling with this. How's it going? And I remember she looked at me, she goes, there's magic in being remembered. The reason why I love that story is because it was a practice. That's what she did. And that's what contributed to the engagement. You flash forward to the Japan Airlines story and the Japan Airlines stories a couple of years ago.

And said, Hey, I remember last week that you were struggling with this. How's it going? And I remember she looked at me, she goes, there's magic in being remembered. The reason why I love that story is because it was a practice. That's what she did. And that's what contributed to the engagement. You flash forward to the Japan Airlines story and the Japan Airlines stories a couple of years ago.

And said, Hey, I remember last week that you were struggling with this. How's it going? And I remember she looked at me, she goes, there's magic in being remembered. The reason why I love that story is because it was a practice. That's what she did. And that's what contributed to the engagement. You flash forward to the Japan Airlines story and the Japan Airlines stories a couple of years ago.

was a japan airlines plane it was about to touch down on the runway and it burst into flames it hit a coast guard other plane on that runway it burst into flames it was a very large plane and it was like a textbook evacuation everybody survived and one pilot that was when talking about this said he's not really surprised that this was japan airlines because in 1985 one of the most deadly disasters in air travel history happened with a japan airlines flight

was a japan airlines plane it was about to touch down on the runway and it burst into flames it hit a coast guard other plane on that runway it burst into flames it was a very large plane and it was like a textbook evacuation everybody survived and one pilot that was when talking about this said he's not really surprised that this was japan airlines because in 1985 one of the most deadly disasters in air travel history happened with a japan airlines flight

was a japan airlines plane it was about to touch down on the runway and it burst into flames it hit a coast guard other plane on that runway it burst into flames it was a very large plane and it was like a textbook evacuation everybody survived and one pilot that was when talking about this said he's not really surprised that this was japan airlines because in 1985 one of the most deadly disasters in air travel history happened with a japan airlines flight

And the executives at Japan Airlines in the 90s wanted to make sure nobody forgot about this. So what they did is they created a place in their headquarters that had pictures of all the passengers, all the crew members, and stories of their lives. And they invited all of the employees to go through and look at how the safety procedures mattered through hearing these stories and how they mattered.

And the executives at Japan Airlines in the 90s wanted to make sure nobody forgot about this. So what they did is they created a place in their headquarters that had pictures of all the passengers, all the crew members, and stories of their lives. And they invited all of the employees to go through and look at how the safety procedures mattered through hearing these stories and how they mattered.

And the executives at Japan Airlines in the 90s wanted to make sure nobody forgot about this. So what they did is they created a place in their headquarters that had pictures of all the passengers, all the crew members, and stories of their lives. And they invited all of the employees to go through and look at how the safety procedures mattered through hearing these stories and how they mattered.

And one of the pilots said those safety rules were written in the blood of people who came before us. But the organization invested in making sure nobody ever forgot of the significance. And that's making sure people feel affirmed, right? So making sure people see the difference that they make through what they're doing and never forget that, no matter what it is.

And one of the pilots said those safety rules were written in the blood of people who came before us. But the organization invested in making sure nobody ever forgot of the significance. And that's making sure people feel affirmed, right? So making sure people see the difference that they make through what they're doing and never forget that, no matter what it is.

And one of the pilots said those safety rules were written in the blood of people who came before us. But the organization invested in making sure nobody ever forgot of the significance. And that's making sure people feel affirmed, right? So making sure people see the difference that they make through what they're doing and never forget that, no matter what it is.

And then that last one is making sure people feel needed, making sure people feel indispensable, irreplaceable to something bigger. But it all happens with interactions and with the Japan Airlines story. It happens with investment. The organization made an investment to make sure nobody forgot that. And the result of that, you know, hopefully they never need it.

And then that last one is making sure people feel needed, making sure people feel indispensable, irreplaceable to something bigger. But it all happens with interactions and with the Japan Airlines story. It happens with investment. The organization made an investment to make sure nobody forgot that. And the result of that, you know, hopefully they never need it.

And then that last one is making sure people feel needed, making sure people feel indispensable, irreplaceable to something bigger. But it all happens with interactions and with the Japan Airlines story. It happens with investment. The organization made an investment to make sure nobody forgot that. And the result of that, you know, hopefully they never need it.

But the result of that motivation is that nobody ever forgot they're one of the safest airlines today.

But the result of that motivation is that nobody ever forgot they're one of the safest airlines today.

But the result of that motivation is that nobody ever forgot they're one of the safest airlines today.