Drew Carrell

mostly were North American and people that we could go see. I could fly out and visit and see and be with. And then the Slack grew organically. I don't know anybody who's listening. I'm sure most of you have Slack channels for your companies. It's amazing when my wife is also part of our company. I'll go upstairs to her office and I can see in her Slack.

mostly were North American and people that we could go see. I could fly out and visit and see and be with. And then the Slack grew organically. I don't know anybody who's listening. I'm sure most of you have Slack channels for your companies. It's amazing when my wife is also part of our company. I'll go upstairs to her office and I can see in her Slack.

She's like six channels that I don't even know about, man. They have this right now. They have like this hollow or this Christmas bake off channel. And there's like, there's gotta be six people in the channel. And they're like showing what they bake today and this and that there's, there's a support team of which I'm not even on calls in. They're all dressed up for Halloween on the 31st.

She's like six channels that I don't even know about, man. They have this right now. They have like this hollow or this Christmas bake off channel. And there's like, there's gotta be six people in the channel. And they're like showing what they bake today and this and that there's, there's a support team of which I'm not even on calls in. They're all dressed up for Halloween on the 31st.

And there's all these pictures going through. It's like, my company has now grown bigger than me.

And there's all these pictures going through. It's like, my company has now grown bigger than me.

and organically because people love to be in the company and because of that we just naturally attract more clients like it only takes a little while of you being in our ecosystem before the team rubs off on you and you're just like i gotta go call danny again or like i'm having a hard time converting these leads it's not oh shitty leads although let's go dispute them it's i need to jump on a call with katie our head of support and just kind of see what she's seeing and and we'll we'll happily do that so for us it was people and then when the

and organically because people love to be in the company and because of that we just naturally attract more clients like it only takes a little while of you being in our ecosystem before the team rubs off on you and you're just like i gotta go call danny again or like i'm having a hard time converting these leads it's not oh shitty leads although let's go dispute them it's i need to jump on a call with katie our head of support and just kind of see what she's seeing and and we'll we'll happily do that so for us it was people and then when the

Go ahead. I don't want to cut you off because you're in a thought. Go ahead. And when we kind of got to a critical mass where I was getting a little stressed and Kyle was getting stressed, you know, we didn't know what to do. Like we knew what to do, but we'd never done it, which was hire a C-suite employee. And we hired our first COO only six months ago, seven months ago.

Go ahead. I don't want to cut you off because you're in a thought. Go ahead. And when we kind of got to a critical mass where I was getting a little stressed and Kyle was getting stressed, you know, we didn't know what to do. Like we knew what to do, but we'd never done it, which was hire a C-suite employee. And we hired our first COO only six months ago, seven months ago.

Um, and that's astronomical, right? That's going to take us. He's with, without him, we probably only would have done 12 million this year because of him. We'll do 50 million. Now we'll do 40 million next year. Um, and quality of life is completely different, right? Like I now get to fly around to masterminds.

Um, and that's astronomical, right? That's going to take us. He's with, without him, we probably only would have done 12 million this year because of him. We'll do 50 million. Now we'll do 40 million next year. Um, and quality of life is completely different, right? Like I now get to fly around to masterminds.

I get to hang out with you and, and, and the guys in exotic locations, you know, once every six months and really get to build my, my mental game. Um, because that's where it's at, at this point, you know, it's grit and grind in the beginning and it's just all mental at the end.

I get to hang out with you and, and, and the guys in exotic locations, you know, once every six months and really get to build my, my mental game. Um, because that's where it's at, at this point, you know, it's grit and grind in the beginning and it's just all mental at the end.

And, and I can check out, like I can check out for three months. And when I come back, revenue will be up. Conversions will be up. Like everything will be up. And I couldn't do that. If, even if I was talented enough to have a complete VA team and everything is systematized, I have to show up every morning to manage that. And, and, Maybe I got to hire a manager, but the manager's a VA.

And, and I can check out, like I can check out for three months. And when I come back, revenue will be up. Conversions will be up. Like everything will be up. And I couldn't do that. If, even if I was talented enough to have a complete VA team and everything is systematized, I have to show up every morning to manage that. And, and, Maybe I got to hire a manager, but the manager's a VA.

And so I still got to manage that. It's like, no, I have people whose only filter is, is this in the company's best interest? If they can answer that question as a yes, they're allowed to make any decision. Our customer support team is allowed to make any decision up to $25,000 so long as they can answer a question yes to that.

And so I still got to manage that. It's like, no, I have people whose only filter is, is this in the company's best interest? If they can answer that question as a yes, they're allowed to make any decision. Our customer support team is allowed to make any decision up to $25,000 so long as they can answer a question yes to that.

And so because of it, I don't need to have an SOP if somebody says this. SOP if somebody says this. SOP if somebody says this. We have SOPs. But most of our SOPs are about, here's your box. go operate in your box. And what I want is people who just love to have autonomy with, with some guidelines.

And so because of it, I don't need to have an SOP if somebody says this. SOP if somebody says this. SOP if somebody says this. We have SOPs. But most of our SOPs are about, here's your box. go operate in your box. And what I want is people who just love to have autonomy with, with some guidelines.