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Emmanuel Chalit

๐Ÿ‘ค Speaker
156 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Well, because you look at it annually.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

And depending on the courts I look at, for some courts, we have annual churn that is in the 0.3, 0.4%.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

So that's how you go lower.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

But in reality, our net churn is actually negative.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

How negative?

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Why?

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Because that's not coming from any upsell.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

That's coming from the fact that we are in a business where there is a very long tail of conversion.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

To give you an example, we have people today that started using Dashlane in 2013 that have used the free version for the last five years.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

And because of GDPR, because of Facebook and Cambridge Analytica say, you know what?

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

I got to get serious about this.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

I'm going to get the paid version.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

And so we add more people.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

to our premium subscriber accords every month or every year, then we lose through chart.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

We effectively have net negative chart.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Uh, you could think about 105.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Constantly, but our focus, um,

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

and it's going to be more and more the case, is on engagement rather than revenue.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

We see revenue as a direct consequence of engagement.

SaaS Interviews with CEOs, Startups, Founders
1227 Would $24m ARR Dashlane Ever Merge with LastPass?

Another way to think about that is the ratio between, let's say, for instance, monthly active users and paying subscribers is one of the most stable metrics in our business.