Eric Larson

And I think it's about partnering with the insurgents and learning from them and having them help us diffuse this safely.

Be thoughtful about data sovereignty, avoid data exfiltration, especially in a HIPAA environment.

But what are the productivity augmentations we can do?

And, you know, I'll stop the monologue and I'll just say this.

I think for much of U.S.

healthcare, Jess, it's a labor question first.

If you as a manager want to hire somebody, you've got to convince me first, the CEO, that Gen AI isn't going to be able to do this within a year.

And so I think there's a question of going workflow by workflow, occupation by occupation, and really understanding, does the emerging technology allow us to automate and

augment or eliminate that workflow.

And then there's a fourth, which is really imaginative category, which is what does the technology permit us to do that we couldn't even conceive of before, right?

Think about call centers.

Call centers are $110 billion industry.

BPO outsourcing

is a $450 billion industry.

I don't see how those two industries are going to survive in a post-ubiquitous conversational AI world.

But think about it this way, like Hippocratic, as an example, has done three, I think, three million calls with patients without a single adverse event.

But if you had that capability, how many...

touch points with our patients could we have?

So I think about like workflows and how can I as the CEO prime my organization for the biggest metamorphosis we've ever seen in terms of organizing collective human labor?

Well, it's such a multifaceted question, Jess, you're asking.