Eric S. Yuan

And first of all, you know, this is a lot of technology built in, right?

You make sure you recognize your audio device, video device, make sure you support all kinds of devices, make sure no matter how bad the network is, you always should make it work, right?

Essentially, all those kind of hard work, you know, we needed to build that into the product.

See, like quite often, you are using your iPhone to join, you know, maybe your Wi-Fi network is not stable, how can we make sure still keep a very clear audio, right?

A lot of technology,

are built to support that.

Interesting.

Oh, we do because, you know, the churn is very important because customers are not happy in regard to make sure I understand why they are leaving, right?

However, you know, however, we cannot do something to make the service very, very sticky.

You cannot leave.

That's the worst case because customers are not happy.

They also cannot leave.

I would say that's really not, you know,

Online cohort, I would say industry average.

Okay, which is about what?

It's about, you know, the two to three percent, right?

Monthly?

Yeah.

Okay.

They go online to buy.