Eric S. Yuan

I'm sorry.

Again, we took a different approach.

We never wanted to make our services sticky.

The reason why I think that is wrong direction, because the reason why you want to make it sticky, you always say, hey, this customer don't switch to others.

I think that's wrong approach.

Wait, can Eric say that again?

I would say, you know, quite often you want to build a SaaS service.

You want your service to be very sticky, right?

You do not want the customer to switch to other services.

Our approach is different.

We really want to make sure customer, if they want to switch to the other service, we make it very smooth, very easy.

I'm so sorry.

First of all, we've got to make it work.

Meaning you click that, quickly join the meeting, see each other, talk to each other.

You feel like, you know, this is a very natural experience.

More like somebody call you, right?

And you click that link and another two clicks, you join the call.

We can talk like today, right?

And make the first several minutes very easy.

And also make sure, you know, when you talk to someone, the video quality, audio, everything else just works.