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Eric S. Yuan

๐Ÿ‘ค Speaker
175 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

To some extent we do because we still need the Google search, right?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

We need to pay the Google search keyword, right?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

From that perspective, I think that's still paid acquisition.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

But the reason why everybody is doing that, you know, we got to do that as well to focus on the low end.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

You know, for most of the customer acquisition are done by organic growth.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Okay.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

A lot of incoming these, you know, high-pay customer refer to another customer and, you know, there's a snowball, you know, effect.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

So,

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

It's where, you know, again, in the street market, it's like, you know, the second, right?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Online, S&P, and enterprise.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Online, S&P is very, very fast.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Within one quarter, you already get the money back.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Yeah, enterprise account depends.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Sometimes it could be one quarter, sometimes it could be a year.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Okay, but you never like to go more than a year?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Oh, we do.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Sometimes some account is more than one year because they already subscribed to other service.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

They're not happy.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

However, they already sent a contract for two years, right?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

What can we do, right?