Eric S. Yuan
๐ค SpeakerAppearances Over Time
Podcast Appearances
I think that's kind of a minimum is 100% over the positive several years.
I cannot remember the exact number, but overall, I think the growth rate is pretty good.
It's very manageable.
And again, we really do not focus on growth.
We focus on the customer happiness.
However, internally, we never set it up and go, hey, next year, 100%, last year, 200%.
You know, years ago, 300%.
We tell our team, no, let's not focus on that.
Let's focus on our NPS score.
Let's focus on our customer happiness.
If you do that, if a growth rate is 50% or 150% or 250%, that's okay.
Because otherwise, it's just a focus on the growth.
For the sake of growth, we do not think that's sustainable.
Oh, in terms of time, I think it's huge.
That's a $20 billion market.
No, no, seriously, that's our philosophy.
If you focus on the 1 billion users, right, in order for workers, my users, to use Zoom, and whatever the revenue number is, that's okay, right?
If you focus on the customer happy, whatever the growth rate, that's okay.
Otherwise, you know, when you build a startup company, you really focus on the numbers, you are going to lose the phone part.
If you focus on the customer happy, you enjoy that.