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Eric S. Yuan

๐Ÿ‘ค Speaker
175 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

I think that's kind of a minimum is 100% over the positive several years.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

I cannot remember the exact number, but overall, I think the growth rate is pretty good.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

It's very manageable.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

And again, we really do not focus on growth.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

We focus on the customer happiness.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

However, internally, we never set it up and go, hey, next year, 100%, last year, 200%.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

You know, years ago, 300%.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

We tell our team, no, let's not focus on that.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Let's focus on our NPS score.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Let's focus on our customer happiness.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

If you do that, if a growth rate is 50% or 150% or 250%, that's okay.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Because otherwise, it's just a focus on the growth.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

For the sake of growth, we do not think that's sustainable.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Oh, in terms of time, I think it's huge.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

That's a $20 billion market.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

No, no, seriously, that's our philosophy.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

If you focus on the 1 billion users, right, in order for workers, my users, to use Zoom, and whatever the revenue number is, that's okay, right?

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

If you focus on the customer happy, whatever the growth rate, that's okay.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

Otherwise, you know, when you build a startup company, you really focus on the numbers, you are going to lose the phone part.

SaaS Interviews with CEOs, Startups, Founders
1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR

If you focus on the customer happy, you enjoy that.