Eric Zse

It's pretty high.

It's north of 50%.

I have had complete meals replaced, experiences compensated so I could, you know, redo the experience, airfares kind of reimbursed.

I think I can understand and respect that perspective.

Where I'd like to challenge that status quo is when you're complaining, complaining is really just a form of feedback.

Complaining's got a negative connotation to it, but if you change that a little bit and

You know, think about it as constructive complaining or constructive feedback.

When it's done properly, it's a way to point out what went wrong.

Because generally speaking, if you're buying something, enjoying a service, you had some expectation.

And if you feel the need to complain, that generally means your expectation wasn't met for whatever reason.

And everyone has some off days, but whether it's that restaurant, that supplier, that service provider, they may not even know what problems there are or what to go fix unless you tell them.

I think most waitstaff are...

looking for you to have a good experience.

I think in that service industry, where a lot of their wages are made from tips, they're looking to provide high service or a good service for you.

I think how you present that feedback makes a big difference.

If you are courteous, professional, calm, polite in explaining where the shortfall is, like, I'm pretty sure I

ordered this medium well, but this is a little too rare for me.

Can you help me address this?

If you say something like that in a calm fashion and your body language mirrors that, that's usually going to entice a favorable same tone type of reaction from the server.

If you are angry and agitated and rude about it,