Eric Zse

someone can pick up on that pretty quick and they're not really gonna want to help you right so i i think what we're getting at here is most people assume complaining burns bridges but when done right with the right tone you know a complaint can lower the defenses of the other party not kind of raise them so um you want to do it in a way that makes the other person lean in um

Because otherwise, you know, I think we're all conditioned to act unfavorably when we hear about complaints.

Nobody wants to hear those.

Again, when you're trying to provide a constructive complaint, you're generally going to try to close the gap between what really happened, reality, and what the expectation was.

Humor goes a long way just to make it sound human and memorable.

And a lot of the times in the context of a complaint, humor is pretty unexpected.

So therefore, it kind of sticks out.

And, you know, with...

with no threats or no escalation and no let me speak to a manager in sort of an angry way.

If you're asking for something that's comparable just to really bridge the gap between what you got and what you should have received, you're empowering the person on the other side, whether it's a server or somebody else, the ability to fix a problem.

And I do believe, you know, most people, when they're given a chance to fix a problem and they can, they will want to.

And therefore, that starts to get into, hey, if you complain in a constructive fashion, you highlight the problem, you explain everything.

what the impact was it gives people an opportunity to fix it and at the end you know that does make people feel good i i know mike for a fact you know when i can fix things for people depending on you know whatever it is you know big or small it feels good to do something kind for somebody one of my complaints about

In those situations, and I've been on the personal end experience that as well, and I'll share something that...

did give me a little preferential scheduling.

So what I had done in that situation was I had explained to the front desk person that, you know, can you try to understand my perspective?

Because when I come in,

not even an hour late.

Let's call it 15 minutes late.

Only 25% of that threshold.