Eric Zse

If I come in 15 minutes late, your policy is to rebook me.

You won't even honor the appointment if I'm 15 minutes late.

And for some reason, I'm not treated the same way.

If I come here on time and

I end up waiting 15, 30, 45 minutes.

You don't hold yourself to the same standard as you hold me, the patient.

And I'm the one paying you for the service.

You know, have you considered what that looks like for everyone in the waiting room here?

And when I had this discussion with, you know, the front office manager, who of course isn't the physician, right?

They're kind of providing that support service.

You know, they genuinely did not see or...

cared about that perspective But I knew that when I provided that feedback They were listening because you know, I could see the facial Expressions it didn't do anything in the moment to change the outcome because you know I was in fact there for 30 45 minutes and it was you know at my allergists office but after that

over time, I did notice I really didn't wait that long.

So sometimes, you know, people don't really see the issue from the other side.

And if your constructive complaint helps them reframe the issue and see it from a different perspective, right, that that's the age old cliche of, you know, walk a mile in someone else's shoes before you, you know,

I think that can really make a difference.

without a doubt, right?

But I think, you know, we are all creatures of habit, right?

And the more you do things, the more you settle in and it

I love cliches, right?