Eric Zse

And it's the squeaky wheel gets the grease, right?

Like you sometimes you just need a reminder that, hey, this thing is squeaky.

We got to do something about it because, you know, people are different.

Some people are very proactive.

They jump to take a preventative mindset, but not everyone's that way.

I don't think that's the best place to start because with that comment, let me speak to a manager, you are automatically...

putting that person that you're speaking with on the defensive.

You are assuming that they're not empowered to make decisions or have authority.

So you're therefore immediately escalating and not even giving them a chance to fix the issue at hand, right?

That goes back to what we were talking about earlier.

Can you do something in the moment?

Because in the moment, the manager is likely not standing there, right?

If it's a restaurant, it's the server.

So right off the bat, you are starting with, I don't respect you.

I don't think you have authority.

Let me go find somebody else.

Like that's likely what they are to perceive, right?

So you're already starting off on the wrong foot.

I think giving them a chance is probably the better approach.

And if the outcome...