Erica Bailey

Yeah, I knew very clearly, or I felt at least that I knew who I was internally, or I had some sense of inner self, but I was not able to access that or bring that forward in the group.

Inauthenticity is a really taxing psychological experience. It can make you feel anxious. It can make you feel depressed. And it really separates you from being able to make genuine connections with other people because you're so concerned with how you're coming across and managing that impression that you're creating in the other person.

Inauthenticity is a really taxing psychological experience. It can make you feel anxious. It can make you feel depressed. And it really separates you from being able to make genuine connections with other people because you're so concerned with how you're coming across and managing that impression that you're creating in the other person.

Inauthenticity is a really taxing psychological experience. It can make you feel anxious. It can make you feel depressed. And it really separates you from being able to make genuine connections with other people because you're so concerned with how you're coming across and managing that impression that you're creating in the other person.

When sociologists talk about emotional labor, what they're referring to is this act of managing your impressions or the way you're coming across in these professional environments where we usually have norms about how to behave, norms about how to express yourself.

When sociologists talk about emotional labor, what they're referring to is this act of managing your impressions or the way you're coming across in these professional environments where we usually have norms about how to behave, norms about how to express yourself.

When sociologists talk about emotional labor, what they're referring to is this act of managing your impressions or the way you're coming across in these professional environments where we usually have norms about how to behave, norms about how to express yourself.

And these can even be formalized rules about the way you need to dress, the way you need to appear, and how you need to treat those people that you're interacting with. So that experience of having to manage how you're coming across at times when that is conflicting with your inner self requires some labor where the emotional labor term comes from.

And these can even be formalized rules about the way you need to dress, the way you need to appear, and how you need to treat those people that you're interacting with. So that experience of having to manage how you're coming across at times when that is conflicting with your inner self requires some labor where the emotional labor term comes from.

And these can even be formalized rules about the way you need to dress, the way you need to appear, and how you need to treat those people that you're interacting with. So that experience of having to manage how you're coming across at times when that is conflicting with your inner self requires some labor where the emotional labor term comes from.

It requires some effort on your part to sort of keep up appearances. One example that sociologists mentioned is the service with a smile. So customer service representatives have to appear cheery and open and agreeable to people that they're interacting with, even if they are having a bad day or they're tired or they're bored with the person they're talking to.

It requires some effort on your part to sort of keep up appearances. One example that sociologists mentioned is the service with a smile. So customer service representatives have to appear cheery and open and agreeable to people that they're interacting with, even if they are having a bad day or they're tired or they're bored with the person they're talking to.

It requires some effort on your part to sort of keep up appearances. One example that sociologists mentioned is the service with a smile. So customer service representatives have to appear cheery and open and agreeable to people that they're interacting with, even if they are having a bad day or they're tired or they're bored with the person they're talking to.

Exactly. Or at times you're required to be inauthentic. As someone who worked in restaurants, sometimes you are having a great conversation with someone. You are smiling because you're having a good day, but that's not always the case. We've seen a lot post-COVID of these videos of customer service representatives, essential workers, airline attendants that are having to deal with

Exactly. Or at times you're required to be inauthentic. As someone who worked in restaurants, sometimes you are having a great conversation with someone. You are smiling because you're having a good day, but that's not always the case. We've seen a lot post-COVID of these videos of customer service representatives, essential workers, airline attendants that are having to deal with

Exactly. Or at times you're required to be inauthentic. As someone who worked in restaurants, sometimes you are having a great conversation with someone. You are smiling because you're having a good day, but that's not always the case. We've seen a lot post-COVID of these videos of customer service representatives, essential workers, airline attendants that are having to deal with

people who are speaking to them in a way that's inappropriate or not respectful. And, you know, deep down, they must be hurting. They must be upset. But they have to maintain that air of professionalism, even under those high pressure situations.

people who are speaking to them in a way that's inappropriate or not respectful. And, you know, deep down, they must be hurting. They must be upset. But they have to maintain that air of professionalism, even under those high pressure situations.

people who are speaking to them in a way that's inappropriate or not respectful. And, you know, deep down, they must be hurting. They must be upset. But they have to maintain that air of professionalism, even under those high pressure situations.

She might have been rolling her eyes, looking at the clock, pretending to wash some cups underneath the, you know, far down at the other end of the bar to stay away from them so she doesn't get dragged into it. Yeah. Yeah. You really see everything working in restaurants.