Errol Pierre

Absolutely.

And Carlos, thanks for having me.

Yes, absolutely.

I look at it all as opportunities, honestly, because it allows us to bring together a diverse group of people and we share best practices.

And I think that's the key to diversity, our ability to leverage everyone who has a different lens looking at the same problem.

and then coming up with ideas and strategies, and then being able to take the best practices from all the different ideas.

An example is, we have patient populations that are Chinese, we have huge populations that are Haitian descent, we have patient populations that are Dominican descent, and all these different populations have different issues, different health disparities, and we work with those doctors on how to tackle them.

They all need different flavors of the same end goal,

through cultural competency.

So if something worked with one population, sometimes we try it with another, but slightly change it based on the needs of that population.

And we partner very closely with key stakeholders in those communities that say, I know the message you want to get across.

This is the best way to do it.

And so working through them, we have credibility with those populations to be able to move the needle.

We're serving, again, some of the most vulnerable, ethnically diverse patients in New York City.

We quickly, because of our population, saw the disproportionate impact on black and brown communities.

And that's from the South Bronx to Elmhurst, Queens.

We also saw survival rates that depended more on your zip code than how healthy you were.

And from there, it enabled us to know where to focus.

So there was a cross-functional team where everyone played their part.

in terms of trying to figure out where to put our resources and where to sort of step in and try to help the members the most.