Errol Pierre

Yes.

Part of our tenets of health equity is the diversity of our employees, which we see as a strength.

We hire from the communities we serve.

We have over 400 people in the field that are enrolling members into products.

and re-enrolling, renewing members into products to keep them active.

They look like the members they serve, they speak the languages, and there's a connection and a trust factor there.

We do the same thing with nurses.

We have nurses that go into homes to do assessments, we have nurses that do care management, and we try our best to make sure the nurses match the populations they serve.

So that builds the trust.

Also, we have an ear to the ground on what's happening.

An example is as crime started to rise in the wake of COVID and Asian hate crimes grew, we quickly heard that from our Asian employee population and put into place security measures to protect them better as they were in the communities that they were serving.

And we heard that from them before the news articles found out, because they were actually there.

They were the ones in the community seeing what was happening.

And there was a lot of work we did with different community partners like KIPA to sort of make sure that their voices were heard and that we make sure that they felt protected when they were serving the community.

So being embedded is a staple to our success.

We want to be hyperlocal.

Those are words that we use.

And we also have a community engagement team that they're

Our sole purpose is making sure that there are engagements with the key community leaders and stakeholders so that we have on-the-ground feedback on what's happening and what their needs are.

We listen to them.