Fabian Pinkas
👤 SpeakerAppearances Over Time
Podcast Appearances
So import of the data, training, coaching, customization.
Close to 120.
120.
Okay, interesting.
Yes, it changes a lot.
If they don't have a service, we have a churn of 30% on the first year.
If they do use the service, we are closer to 15, 20% depending on the size.
Sorry?
It's close to 20%.
And it's decreasing a lot because we changed the business model two years ago.
So most of the customers who churn today are the ones who purchase based on the old business model.
Yes, it's 30%.
So the net churn is around minus 10.
Yes.
Um, two things, more apps.
So they expand in the company.
So they would start with a CRM and then they want to use the website or accounting or inventory and the number of users.
Usually they start small and put more people on board.
Mm-hmm.
Yes.