Felix Oberholzer-Chi

And in fact, even after, I would say maybe two months of trying really hard, I have failed to get a single firm quote for the car that I was interested in.

Frankly, it's in the end a little sad to see that an industry totally failed to make use of a new channel that they had.

Yeah.

It's clear they're trying very hard to move you back to the sales channels that they're most familiar with.

I see.

And I think that probably has to do with this negotiating power.

Yeah.

You would also get two levels of email.

So you would fruitlessly email back and forth with the salesperson and then maybe after a week or so,

you would get the manager's email and the manager would ask you if the salespeople have done a good job.

But my sense is the salespeople are so constrained in what they can and cannot do, it's impossible for them to do a good job.

I loved your point, Yang Mi.

You even see it in B2B software now where what we like and don't like is so informed by the best consumer apps.

Yeah.

So that many of the cumbersome B2B software is just like people look at it and it's like, what is happening here?

Because you're used to best in class experiences.

And instead of being inspired by what's possible today, it is a little disappointing to see that the dealers haven't really taken advantage of all the opportunities that exist in this new channel.

To me, it's so interesting how more formal attire has now moved from the typical thing in the workplace to selected places in our free time.

Yes.

I noticed at first the number of restaurants that now require jackets.