Frances Fry

And it's that we take the collateral damage of humans that leave and the collateral damage of humans that stay, we take it too lightly.

So I'm really stuck on when we work with companies in crisis, when they've inflicted harm.

The ones that are a successful turnaround, they really frame this the right way.

And I have yet to see an organization recently frame this with any hope of making a positive move forward.

But maybe that's the point of this episode.

Maybe we can help if they want to.

I would start with an apology.

Some own it, some own it energy.

Own it energy.

It will be very difficult to listen to any of the words that come out of your mouth if you don't own it in the beginning.

And so own what went wrong to lead us to this place and your role in it.

And the more sincere and the more specific, the more likely you are to repair the relationships that you have undoubtedly harmed.

And I'm talking about the relationships within the organization because you've destabilized them.

You've injected trauma, particularly if you have made a habit of this over the last couple of years.

So I would start with an apology.

Exactly right.

And then my subtext is an AI can help people use your own products.

AI can help.

Yeah.

I would expect.