Frances Fry

But maybe that's the point of this episode.

Maybe we can help if they want to.

I would start with an apology.

Some own it, some own it energy.

Own it energy.

It will be very difficult to listen to any of the words that come out of your mouth if you don't own it in the beginning.

And so own what went wrong to lead us to this place and your role in it.

And the more sincere and the more specific, the more likely you are to repair the relationships that you have undoubtedly harmed.

And I'm talking about the relationships within the organization because you've destabilized them.

You've injected trauma, particularly if you have made a habit of this over the last couple of years.

So I would start with an apology.

Exactly right.

And then my subtext is an AI can help people use your own products.

AI can help.

Yeah.

I would expect.

That the organizations or the parts of organizations that have really digested AI would be able to anticipate these much better than the rest of us using the old fashioned whoops.

And I think it's really important to do it in that kind of context, because as our dear friend and colleague Tom DeLonge always advises, all ambiguous information, just assume it's being interpreted negatively.

So you have to fill in the story.

Yeah.