Frank Alvarez

I'm not accusing you of that.

But even –

I know you're not accusing me of that, but in that example, you can kind of wade through some of the bullshit.

And you as a normal average consumer can kind of wade through some of that bullshit.

But it's almost subjective if you're like, yo, let's use chicken wings as an example.

I got chicken wings.

I got the buffalo sauce.

There was no sauce on these wings.

That's an objective issue.

And, like, that's something that someone can pinpoint and just be like, guys, as a staff, let's just do this a little bit more better.

So, like, me leaving a review and being like— Who else is it indicative of?

I think it was a mistake.

Yes, and the mistake is made by whom?

Yeah, but if I write a review of saying, like, my wing showed up without the sauce, then doesn't that make other people reading that go, oh, either this restaurant is careless in the way that they pack their food, or this is how they serve their wings.

well to be clear i it happened several times and then i left a review because i was just like all right i thought maybe the first time it was a mistake maybe the second time it was a blunder the third fourth fifth time i would say that that's just how they're served probably no no no no no no no no no because i've gotten them dozens of times before you know what i mean like i would just call them and be like yo you guys gave me wings and there's no sauce what's going on here like can you either send the sauce

or you know refund yeah but that's not but if it's through like doordash or or uber eats or something like that oh they're even better they send it like this yeah they refund you quick yeah you go that's what i'm saying like i would rather that and that's what that's what i am saying there yeah so like in those circumstances like that's that is an objective piece of like oh something did a mistake was made yeah

Let's fix this.

Well, that's the difference.

If a mistake is made, I'll call the restaurant and be like, you guys made a mistake, and we'll figure out if they can either refund something or send it, you know, I forgot this or whatever.

Yeah, they came box.