Gadi Shamia

The company name was TopManage and the product that SAP sells today is called SAP Business One.

Yeah, I joined a little over two years ago.

So TalkDesk is a cloud-based, actually born a cloud call center solution.

So it's fully integrated with voice, SMS, and agent management call center solutions.

So companies can literally log in and within minutes or days have a fully operational call center that can power companies with 5, 10 employees or companies with hundreds and hundreds of agents serving customers 24 hours a day.

How do you make money?

We, like many other enterprise software companies, we charge users for license fees, and we also charge for telephone companies.

So the advantage of TalkTest is you have one vendor that provides both the software and telephone and SMS services.

You have one bill and one company to work with.

Yes, it's absolutely a SaaS company.

It's really dependent all over the place.

So a company would say 50 users who pay, let's say $5,000 a month or $7,000 a month for the service.

I don't have an average though on my head.

So we have customers with three users and we have customers with 850 users.

So it's really hard to average them out.

Yeah, the per user cost per month is between $65 to $125, depending on the subscription.

Then the typical customer will spend another,

$30 to $40 on telephony a month.

You know, how TalkDesk sees me, we need to ask Tiago, who is the founder of the company.

I don't think of myself, when you joined three years in, and I did found the company myself, when you joined three years in, you're not a founder anymore, and you have to acknowledge that.