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Gadi Shamia

๐Ÿ‘ค Speaker
200 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

I joined generally because I really like the space, and I really like Tiago, the founder.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

So it was two combinations of

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Really interesting market.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

The call center space is $22 billion market.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

It's still dominated by old players like Avaya and Cisco and Genesis that sell the same system for 20, 30 years.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

So one side of it was, here's a market which is huge and ready for disruption.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

The other was, we already had a proven product.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Tiago and team, although the team was very small,

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Built a very impressive product that had a couple hundred customers even by the time I joined.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

I really liked the product and continued using it for over a year by the time I joined.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And the third was I really liked Tiago.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

When you join a COO, you cannot not like the CEO and you cannot not want to engage with the CEO.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

I really thought we can be really good partners.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

I think that the fact I'm still here over two years after proves to you that it's probably correct.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Diego was a co-founder.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

He had another founder that after four, four and a half years left to do her own thing.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Yeah, I was there.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And I think A is a personal issue, so I don't want to get into the specifics of this situation.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

But I can tell you what I know from experience with other companies.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

In the best of companies, as you mentioned, some founders leave.