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Gadi Shamia

๐Ÿ‘ค Speaker
200 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And we met several times during 2014.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And towards the end of 2014, we said, no, we like each other enough.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

We can help each other.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And I decided to join.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

No, Storm was there before.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Got it.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

through the investment relationship they have.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Got it.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

No, this is businesses using us.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

It's about 50,000.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

You can try.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

I don't know which number you're going to get to.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

And I'm not really good at a quick math.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

We don't talk about finances, so whatever number you come with.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Your math is not wrong, but it's more complex than this.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Some of the seats are seasonal, some of them are come and go, but the math is not vastly wrong.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

So this is a little different.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Seasonal customers, so a lot of our customers are e-commerce customers, and they will have to ramp up towards the hot season, which is November, December, January, and then ramp down.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

So when customers come to us, we usually come up with a solution, give them a bank of users that they can use towards the end of the year, ramp up their business, and then ramp it back down.

SaaS Interviews with CEOs, Startups, Founders
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

So they're not locked into 300 users or 200 users they don't have to use.