Gary Klein

They'll say, we want to be harmonious, so we're going to make decisions where everybody agrees. A harmonious decision is a terrible idea because that means that everybody has a veto. And so your chance of coming up with an innovation has been severely compromised.

They'll say, we want to be harmonious, so we're going to make decisions where everybody agrees. A harmonious decision is a terrible idea because that means that everybody has a veto. And so your chance of coming up with an innovation has been severely compromised.

They'll say, we want to be harmonious, so we're going to make decisions where everybody agrees. A harmonious decision is a terrible idea because that means that everybody has a veto. And so your chance of coming up with an innovation has been severely compromised.

I am guilty of the delusion that we can have harmonious decisions. And despite personal experience, I hold on to this goal.

I am guilty of the delusion that we can have harmonious decisions. And despite personal experience, I hold on to this goal.

I am guilty of the delusion that we can have harmonious decisions. And despite personal experience, I hold on to this goal.

I do not do it when I make lots of decisions. And so I don't do it automatically.

I do not do it when I make lots of decisions. And so I don't do it automatically.

I do not do it when I make lots of decisions. And so I don't do it automatically.

Okay, so there's a couple of things that I might do with them. First of all, we would want to run some premortems. to inject a healthy dose of reality. Not that I don't think they have that. A second is, are they going to be able to pivot based on what they learn? Or are they going to get locked into a business model and not be resilient or flexible as things develop? Because things will develop.

Okay, so there's a couple of things that I might do with them. First of all, we would want to run some premortems. to inject a healthy dose of reality. Not that I don't think they have that. A second is, are they going to be able to pivot based on what they learn? Or are they going to get locked into a business model and not be resilient or flexible as things develop? Because things will develop.

Okay, so there's a couple of things that I might do with them. First of all, we would want to run some premortems. to inject a healthy dose of reality. Not that I don't think they have that. A second is, are they going to be able to pivot based on what they learn? Or are they going to get locked into a business model and not be resilient or flexible as things develop? Because things will develop.

Their plan is not going to continue as they've originally designed it, simply because they're nobody is smart enough to come up with a perfect plan right off the bat. So you do want to make discoveries and you do want to be able to pivot and maybe even make massive changes in your business model.

Their plan is not going to continue as they've originally designed it, simply because they're nobody is smart enough to come up with a perfect plan right off the bat. So you do want to make discoveries and you do want to be able to pivot and maybe even make massive changes in your business model.

Their plan is not going to continue as they've originally designed it, simply because they're nobody is smart enough to come up with a perfect plan right off the bat. So you do want to make discoveries and you do want to be able to pivot and maybe even make massive changes in your business model.

I mean, if you do some sort of pre-mortem, you might say, what are the things that we might have to adapt for in part to build a more resilient organization?

I mean, if you do some sort of pre-mortem, you might say, what are the things that we might have to adapt for in part to build a more resilient organization?

I mean, if you do some sort of pre-mortem, you might say, what are the things that we might have to adapt for in part to build a more resilient organization?

It's a question of what kind of resources you have, what's your tolerance for pain, what are the alternatives. There's that kind of reluctance to admit that you've wasted all of these resources.

It's a question of what kind of resources you have, what's your tolerance for pain, what are the alternatives. There's that kind of reluctance to admit that you've wasted all of these resources.