Gary Klein

I don't see how that's going to work. And there was silence in the room because everybody realized he was right. And then somebody said, now, I've got a back of the envelope technique that I use that could be a shortcut. And all of a sudden, we were back in business. But if we hadn't done that, we would have failed. And he never would have said that if we didn't give him that space.

I don't see how that's going to work. And there was silence in the room because everybody realized he was right. And then somebody said, now, I've got a back of the envelope technique that I use that could be a shortcut. And all of a sudden, we were back in business. But if we hadn't done that, we would have failed. And he never would have said that if we didn't give him that space.

I have a couple of ideas, but one of them is the premortem, because the premortem creates a culture of candor. People learn that they can voice unpopular ideas and not be punished for it. It also creates an environment where...

I have a couple of ideas, but one of them is the premortem, because the premortem creates a culture of candor. People learn that they can voice unpopular ideas and not be punished for it. It also creates an environment where...

I have a couple of ideas, but one of them is the premortem, because the premortem creates a culture of candor. People learn that they can voice unpopular ideas and not be punished for it. It also creates an environment where...

I'm surprised at the ideas that you come up with or this young captain comes up with because a premortem really harvests the different experience and ability of the people in the room. I don't know what's in your head, so how can I appreciate your perspective? But in a premortem, I realize, wow, I never thought of it that way.

I'm surprised at the ideas that you come up with or this young captain comes up with because a premortem really harvests the different experience and ability of the people in the room. I don't know what's in your head, so how can I appreciate your perspective? But in a premortem, I realize, wow, I never thought of it that way.

I'm surprised at the ideas that you come up with or this young captain comes up with because a premortem really harvests the different experience and ability of the people in the room. I don't know what's in your head, so how can I appreciate your perspective? But in a premortem, I realize, wow, I never thought of it that way.

So there's a chance for the people in the room to start to gain more respect for their colleagues.

So there's a chance for the people in the room to start to gain more respect for their colleagues.

So there's a chance for the people in the room to start to gain more respect for their colleagues.

Anonymity could be useful in environments that are usually very punitive, but in terms of creating a culture of candor, it works better if we're all face-to-face.

Anonymity could be useful in environments that are usually very punitive, but in terms of creating a culture of candor, it works better if we're all face-to-face.

Anonymity could be useful in environments that are usually very punitive, but in terms of creating a culture of candor, it works better if we're all face-to-face.

I have never seen that happen, surprisingly enough, no. No, because everybody knows that this is a made-up failure. So it's not life or death, although it could be. And everybody knows that the intent is to improve the plan.

I have never seen that happen, surprisingly enough, no. No, because everybody knows that this is a made-up failure. So it's not life or death, although it could be. And everybody knows that the intent is to improve the plan.

I have never seen that happen, surprisingly enough, no. No, because everybody knows that this is a made-up failure. So it's not life or death, although it could be. And everybody knows that the intent is to improve the plan.

I've wrestled with that issue for a while because most organizations say that they want insights, but they don't because insights are going to mean that we have to change. And if I'm a mid-level manager, now I've got to change my supply lines, I've got to change my staffing. Can we just continue what we're doing and try to do it better?

I've wrestled with that issue for a while because most organizations say that they want insights, but they don't because insights are going to mean that we have to change. And if I'm a mid-level manager, now I've got to change my supply lines, I've got to change my staffing. Can we just continue what we're doing and try to do it better?

I've wrestled with that issue for a while because most organizations say that they want insights, but they don't because insights are going to mean that we have to change. And if I'm a mid-level manager, now I've got to change my supply lines, I've got to change my staffing. Can we just continue what we're doing and try to do it better?