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Gavin Blair

๐Ÿ‘ค Speaker
285 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I have been blown away by the resilience, focus, and even at times, optimism around folks who have just lost everything that they have. In Southern California, some residents are finally getting to see what's left of their homes.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I have been blown away by the resilience, focus, and even at times, optimism around folks who have just lost everything that they have. In Southern California, some residents are finally getting to see what's left of their homes.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I have been blown away by the resilience, focus, and even at times, optimism around folks who have just lost everything that they have. In Southern California, some residents are finally getting to see what's left of their homes.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

There's nothing more awkward than jumping on the phone with a disaster survivor and saying, how's it going? It really doesn't land well. And you learn that very fast.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

There's nothing more awkward than jumping on the phone with a disaster survivor and saying, how's it going? It really doesn't land well. And you learn that very fast.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

There's nothing more awkward than jumping on the phone with a disaster survivor and saying, how's it going? It really doesn't land well. And you learn that very fast.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

We're starting every conversation with, how are you holding up? And it just lets people immediately know what you're acknowledging about their situation. And even in the formalities of starting the conversation,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

We're starting every conversation with, how are you holding up? And it just lets people immediately know what you're acknowledging about their situation. And even in the formalities of starting the conversation,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

We're starting every conversation with, how are you holding up? And it just lets people immediately know what you're acknowledging about their situation. And even in the formalities of starting the conversation,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Thank you for having me.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Thank you for having me.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Thank you for having me.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Bright Harbor started... through an experience our CEO had with one of his very close friends who lost his home in the Marshall fire in Colorado. And our CEO, Joel was, you know, kind of supporting his friend through his recovery journey and just really taken aback by the amount of complexity and challenges and steps that involved for his close friend to, to get back on his feet.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Bright Harbor started... through an experience our CEO had with one of his very close friends who lost his home in the Marshall fire in Colorado. And our CEO, Joel was, you know, kind of supporting his friend through his recovery journey and just really taken aback by the amount of complexity and challenges and steps that involved for his close friend to, to get back on his feet.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Bright Harbor started... through an experience our CEO had with one of his very close friends who lost his home in the Marshall fire in Colorado. And our CEO, Joel was, you know, kind of supporting his friend through his recovery journey and just really taken aback by the amount of complexity and challenges and steps that involved for his close friend to, to get back on his feet.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Um, I think he had a two children and out of that was just this revelation around, um, how much support is needed and where it's obvious that, you know, you pay all these other services in your life for things a bit less consequential, like an accountant to do your taxes and,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Um, I think he had a two children and out of that was just this revelation around, um, how much support is needed and where it's obvious that, you know, you pay all these other services in your life for things a bit less consequential, like an accountant to do your taxes and,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Um, I think he had a two children and out of that was just this revelation around, um, how much support is needed and where it's obvious that, you know, you pay all these other services in your life for things a bit less consequential, like an accountant to do your taxes and,

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

But when you have an experience that's up there in terms of impact and trauma, you don't have one service that can guide you and support you and kind of lay out the recovery map and journey. So that was the real impetus for Bright Harbor.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

But when you have an experience that's up there in terms of impact and trauma, you don't have one service that can guide you and support you and kind of lay out the recovery map and journey. So that was the real impetus for Bright Harbor.

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