Gavin Blair

But when you have an experience that's up there in terms of impact and trauma, you don't have one service that can guide you and support you and kind of lay out the recovery map and journey. So that was the real impetus for Bright Harbor.

It's kind of a confluence of events happening. One, the insurers in and of themselves are overwhelmed and they deal with unprecedented amount of demand and support that's needed. And Some of these insurers are the larger employers in the U.S.

It's kind of a confluence of events happening. One, the insurers in and of themselves are overwhelmed and they deal with unprecedented amount of demand and support that's needed. And Some of these insurers are the larger employers in the U.S.

It's kind of a confluence of events happening. One, the insurers in and of themselves are overwhelmed and they deal with unprecedented amount of demand and support that's needed. And Some of these insurers are the larger employers in the U.S.

They have hundreds and thousands of customer-facing roles, but they still take advantage of third-party resources to help flex up when these events happen because the art and science of trying to anticipate catastrophes and then how to staff against them is... I don't think something that will ever necessarily be solved. So there's that piece.

They have hundreds and thousands of customer-facing roles, but they still take advantage of third-party resources to help flex up when these events happen because the art and science of trying to anticipate catastrophes and then how to staff against them is... I don't think something that will ever necessarily be solved. So there's that piece.

They have hundreds and thousands of customer-facing roles, but they still take advantage of third-party resources to help flex up when these events happen because the art and science of trying to anticipate catastrophes and then how to staff against them is... I don't think something that will ever necessarily be solved. So there's that piece.

I think then there's in and of itself the already kind of convoluted and difficult path of navigating your insurance policy and your coverages and the workflow there that itself is already difficult in normal times. And then I think the third layer to it is ultimately the unique set of circumstances and needs that each person has that the system is not built around.

I think then there's in and of itself the already kind of convoluted and difficult path of navigating your insurance policy and your coverages and the workflow there that itself is already difficult in normal times. And then I think the third layer to it is ultimately the unique set of circumstances and needs that each person has that the system is not built around.

I think then there's in and of itself the already kind of convoluted and difficult path of navigating your insurance policy and your coverages and the workflow there that itself is already difficult in normal times. And then I think the third layer to it is ultimately the unique set of circumstances and needs that each person has that the system is not built around.

And I'm sure we'll talk more about it later, but it's one of the big things that's missing is just that lens that is looking at what you're dealing with, with your family, your financial situation. your needs, you know, all of the above.

And I'm sure we'll talk more about it later, but it's one of the big things that's missing is just that lens that is looking at what you're dealing with, with your family, your financial situation. your needs, you know, all of the above.

And I'm sure we'll talk more about it later, but it's one of the big things that's missing is just that lens that is looking at what you're dealing with, with your family, your financial situation. your needs, you know, all of the above.

Yeah, absolutely. I think first and foremost, we are trying to be something that gives them confidence as they are navigating and making decisions. It's really great for folks who are ultimately trying to take the steps themselves and they need to just have that support mechanism and confidence in the decision making that they have.

Yeah, absolutely. I think first and foremost, we are trying to be something that gives them confidence as they are navigating and making decisions. It's really great for folks who are ultimately trying to take the steps themselves and they need to just have that support mechanism and confidence in the decision making that they have.

Yeah, absolutely. I think first and foremost, we are trying to be something that gives them confidence as they are navigating and making decisions. It's really great for folks who are ultimately trying to take the steps themselves and they need to just have that support mechanism and confidence in the decision making that they have.

So the exact services, you know, support from a highly trained specialist on our team who has been through these disasters many times and kind of has the path and the tips and tricks all lined up. There's support through our product, which offers just some streamlined ways to organize yourself, your information, the steps that you need to navigate.

So the exact services, you know, support from a highly trained specialist on our team who has been through these disasters many times and kind of has the path and the tips and tricks all lined up. There's support through our product, which offers just some streamlined ways to organize yourself, your information, the steps that you need to navigate.

So the exact services, you know, support from a highly trained specialist on our team who has been through these disasters many times and kind of has the path and the tips and tricks all lined up. There's support through our product, which offers just some streamlined ways to organize yourself, your information, the steps that you need to navigate.

And we're there basically, you know, through ongoing kind of support with the customers, answering questions as they come up. But what it really starts with for us is the beginning. we have this kind of onboarding call, which is the most important part of the experience. And it's where we're really capturing everything that we feel like they're going through.