Gavin Blair

And we're there basically, you know, through ongoing kind of support with the customers, answering questions as they come up. But what it really starts with for us is the beginning. we have this kind of onboarding call, which is the most important part of the experience. And it's where we're really capturing everything that we feel like they're going through.

And we're there basically, you know, through ongoing kind of support with the customers, answering questions as they come up. But what it really starts with for us is the beginning. we have this kind of onboarding call, which is the most important part of the experience. And it's where we're really capturing everything that we feel like they're going through.

And we're really mapping out something that then feels like a recovery plan for them. And based on that recovery plan, they start to get a sense of organization and sequence and timing to everything. And then we are just as they're going through those steps alongside them, step by step, acting as an advocate in their corner, a trusted friend, someone to give them advice and feedback.

And we're really mapping out something that then feels like a recovery plan for them. And based on that recovery plan, they start to get a sense of organization and sequence and timing to everything. And then we are just as they're going through those steps alongside them, step by step, acting as an advocate in their corner, a trusted friend, someone to give them advice and feedback.

And we're really mapping out something that then feels like a recovery plan for them. And based on that recovery plan, they start to get a sense of organization and sequence and timing to everything. And then we are just as they're going through those steps alongside them, step by step, acting as an advocate in their corner, a trusted friend, someone to give them advice and feedback.

And as I'm sure you can appreciate, this is the type of journey that has a lot of ups and downs and ups. ebbs and flows. And so a lot of it is about knowing when those milestones are. And that's when we really engage heavily to make sure that we're supportive of those kinds of big crossroads and big decision points for them. It's expectation management for them. It's understanding the process.

And as I'm sure you can appreciate, this is the type of journey that has a lot of ups and downs and ups. ebbs and flows. And so a lot of it is about knowing when those milestones are. And that's when we really engage heavily to make sure that we're supportive of those kinds of big crossroads and big decision points for them. It's expectation management for them. It's understanding the process.

And as I'm sure you can appreciate, this is the type of journey that has a lot of ups and downs and ups. ebbs and flows. And so a lot of it is about knowing when those milestones are. And that's when we really engage heavily to make sure that we're supportive of those kinds of big crossroads and big decision points for them. It's expectation management for them. It's understanding the process.

And just knowing what is going to be asked of you when that is so powerful for people versus feeling like they're only looking like one step in front of each other at a time. I mean, that is often how the way that is the way to get things done, right? Is to focus one step at a time. But in this circumstance, you've got stakes that are much bigger. You've got.

And just knowing what is going to be asked of you when that is so powerful for people versus feeling like they're only looking like one step in front of each other at a time. I mean, that is often how the way that is the way to get things done, right? Is to focus one step at a time. But in this circumstance, you've got stakes that are much bigger. You've got.

And just knowing what is going to be asked of you when that is so powerful for people versus feeling like they're only looking like one step in front of each other at a time. I mean, that is often how the way that is the way to get things done, right? Is to focus one step at a time. But in this circumstance, you've got stakes that are much bigger. You've got.

family or loved ones or other things that really need you to be much more situationally aware of what's going to need to be done.

family or loved ones or other things that really need you to be much more situationally aware of what's going to need to be done.

family or loved ones or other things that really need you to be much more situationally aware of what's going to need to be done.

And I'll give you an example of kind of where we often zoom in. You know, you've got a lot of important first steps you take, but like you highlighted with people who have children, a number of schools were, you know, destroyed in the fires. And so the kids aren't just dealing with the displacement from their home, they're dealing with the displacement from where they went to school every day. And

And I'll give you an example of kind of where we often zoom in. You know, you've got a lot of important first steps you take, but like you highlighted with people who have children, a number of schools were, you know, destroyed in the fires. And so the kids aren't just dealing with the displacement from their home, they're dealing with the displacement from where they went to school every day. And

And I'll give you an example of kind of where we often zoom in. You know, you've got a lot of important first steps you take, but like you highlighted with people who have children, a number of schools were, you know, destroyed in the fires. And so the kids aren't just dealing with the displacement from their home, they're dealing with the displacement from where they went to school every day. And

As a person is considering where they're going to live short term or medium term, we help them really focus on a place and a location that's going to allow them to be able to continue having their children go to the place that they need to go to for school.

As a person is considering where they're going to live short term or medium term, we help them really focus on a place and a location that's going to allow them to be able to continue having their children go to the place that they need to go to for school.

As a person is considering where they're going to live short term or medium term, we help them really focus on a place and a location that's going to allow them to be able to continue having their children go to the place that they need to go to for school.