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George Frazier

๐Ÿ‘ค Speaker
257 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

They'll join the Slack, you know, just like humans do.

The a16z Show
AI Agents and the Fight for Customer Data

And in that world, and we touched on this a little bit before, but in that world, these aren't software.

The a16z Show
AI Agents and the Fight for Customer Data

That's actually more seats, more consumption of software.

The a16z Show
AI Agents and the Fight for Customer Data

And so,

The a16z Show
AI Agents and the Fight for Customer Data

Do you think that for enterprise agents, we're moving more to these, you treat them like humans, or do you think that that's too far?

The a16z Show
AI Agents and the Fight for Customer Data

And there may be, but let me give the argument for the multiple.

The a16z Show
AI Agents and the Fight for Customer Data

So why do I use a Mac Mini for my agent, right?

The a16z Show
AI Agents and the Fight for Customer Data

I mean, there's a couple of reasons.

The a16z Show
AI Agents and the Fight for Customer Data

One of them, so it can access iMessage because there's no programmatic way to access iMessage.

The a16z Show
AI Agents and the Fight for Customer Data

And so like, you know, it has a desktop.

The a16z Show
AI Agents and the Fight for Customer Data

Another one is like, everybody's moving headless, like Salesforce is doing their headless thing and there's headless browsers.

The a16z Show
AI Agents and the Fight for Customer Data

Mm-hmm.

The a16z Show
AI Agents and the Fight for Customer Data

But it turns out, let's just talk about browsers.

The a16z Show
AI Agents and the Fight for Customer Data

Like if you have a headless browser, all of the anti-scraping software kicks in and then like it's not as functional.

The a16z Show
AI Agents and the Fight for Customer Data

So it's actually much better to just give it a fully functional version of Safari.

The a16z Show
AI Agents and the Fight for Customer Data

So you could argue that the interfaces that have evolved over the last 30 years to deal with unpredictable things,

The a16z Show
AI Agents and the Fight for Customer Data

users that know how to use computers is the UIs we have today.

The a16z Show
AI Agents and the Fight for Customer Data

And actually the simplest thing to do rather than try to rewrite all of that stuff is just to give these agents that have been trained on human data access to full end-to-end systems.

The a16z Show
AI Agents and the Fight for Customer Data

And you're not trying to, you're not trying to like read from LinkedIn or Zillow.

The a16z Show
AI Agents and the Fight for Customer Data

Try that.