Ginni Rometty

40 years ago, I'd be like, okay, I got to fit in these interviews.

I got to hire someone to get this done.

Okay.

Then time would go on.

I'm like, oh, that's not very good.

In fact, someone once said to me, hey, hire the best people to work for you and your job gets a lot easier.

okay, I should spend more time on this topic, spend more time on it.

Then it was like, okay, hire experts, okay?

Okay, hired a lot of experts over my life.

And then I was really like an epiphany and it really happened over my tenure running the company and having to change skills.

If someone's an expert at something and has just done that for 30 years, the odds of them really wanting to change a lot are pretty low.

And when you're in a really dynamic industry, that's a problem.

And so, okay, that was like kind of my first revelation on this.

And then when I looked to hiring, I can remember when I started my job, we needed cyber people.

And I go out there and I look, unemployment in the US was almost 10%.

Can't find them.

Okay, it's 10% and I can't find the people.

Okay, what's the issue?

Okay, they're not teaching the right things.

That led me down a path, and it was serendipity that I happened to do a review of corporate social responsibility.