Girish Mathrubootham

So which means our revenue churn is negative.

Yes.

So today it is broadly only two axes.

One is when the customer grows in terms of number of seats.

So that is definitely one.

And we see a lot in our mid-market and large enterprise business.

We see a lot of expand, land and expand.

So companies that start with, say, 40, 50 seats actually expand to 200, 500, etc.

So that's been one axis.

The other axis is we also have a customer success program where we have a three-tiered customer success program.

We speak to customers, understand their business challenges.

We actually upgrade them to higher plans if what they need is something that we have built in the higher planner, but they're not aware of it and they're not using it.

So today, our account-based expansion is much larger than our plan-based expansion.

Yes, that is correct.

No, it is called customer success.

So basically, their job is not primarily sales.

Their job is more to

adoption and be proactive in their relationship with their customers in terms of doing quarterly business reviews and helping customers accomplish what they want with our product.

During that process, if they

uh, find that the customers need to accomplish something.