Godard Abel

But we genuinely believe like, hey, we're going to take better care of our customers.

Our customers are going to love us.

And it's all about heart and really caring about your customers, caring about your team.

And so our goal is always to have evangelical customers.

have inspired employees, and also have our investors not just get a good return, but have them proud to be associated with us.

And that has had a great impact on our ENPS.

And I think the other important thing is we have authenticity as one of our core values, but I think also being very authentic with your team.

And you want to have bigger, you want to have process, but I think you still want people to feel the human connection.

And I think the other thing I've learned the hard way is leadership does need to evolve.

I think you've all been at the startup days where everyone knows everyone.

It's actually super fun.

You know everything.

You can solve every problem.

But then you quickly realize once you get over 50 employees, and this is also from Reid Hoffman, LinkedIn founder.

It's part of Blitzscaling.

Great book.

But you get bigger.

All of a sudden, you can't solve all the problems yourself.

You don't know everyone anymore.

You can't coach everyone.