Grant Harvey

So basically it's using all of the different modalities that, you know, between voice, vision, you even mentioned like tech, like it's calling an API and checking to see if it's, you know, it's getting a signal back.

All these different modes to solve the problem for the user, almost as if it had like you had the person there helping you troubleshoot it in real life.

And I can see that being really important for a physical product.

Like, Rashad, did you say is the name of it?

Yeah, yeah.

So that's huge, you know, because otherwise you'd be stuck Googling things or looking up YouTube videos and maybe there's not enough content for it.

That's right.

Right.

That's awesome.

So where would the human fit into that specific use case?

Or maybe that's a solve that is pre-human and then the humans are doing something else.

Yeah, that makes sense.

I've heard a similar thing in certain, I don't know if it would be vibe coding, but people who code with agents, they're often just trying to figure out how to automate tasks so that they never have to do it again.

So they'll have the AI do it until they code, until they get to something that they have to take over and do it.

And then they'll figure out how to get the AI to do it so that they don't have to do that same task again.

That kind of sounds similar to what you're talking about.

That's interesting.

I've wondered this about, because that model, what's the word for it?

It's pay per successful resolution or something like that?

Yeah.