Grant Harvey

Yeah, I have so many questions related to that, like in terms of like, do customers have a preference?

Are they saying, I only want Gemini?

Or do they just never care because they just are looking for the outcomes?

And then, you know, how do you make sure that, you know, maybe OpenAI's models respond correctly with the right answer every time, but maybe, you know, Claude's doesn't, or maybe Gemini doesn't, like, or vice versa?

Right, that's good.

And then as far as the hallucinations go, I mean, you mentioned like 99.8% accuracy responses.

How do you get an improvement on hallucinations?

Like, that's amazing.

Totally.

It's like it's theoretically possible, but just because things are always changing, it's like it may never actually be practically possible.

Don't launch any new products in any new markets.

So do you see that bringing the human back into it?

Do you see that as where like the customer experience role like goes in the future?

Is it's more of a continuous tuning with the AI as like almost like an augmented symbiotic relationship as opposed to like, I'm here for when the AI fails or how do you see it?

Yeah, it's going to continuously change, but I can tell you how we do it is that

That's fascinating.

So like you're taking your human context where you can kind of see things at a more, honestly, like the memory, I feel like our ability to kind of take things and feed it in to what we already know about the world and

and is just better than the AI, I think, at this point and will be for a while.

So you're able to take that skill set and then say, oh, I can see clearly here that this is an issue, so this is something you should add to the website.

I mean, I don't know if you, I assume you talk about this with your team, but does that make them feel like they have a larger role to play in the company?