Grant Harvey

Do they feel more like they're providing more value?

Are they more interested in the work?

It seems like that would be interesting to me.

Yeah, I think that's totally true.

And that's why I think, you know, Corey and I talk about this a lot.

Like, this is why we think people should try out the tools and figure out what it can do for you that maybe you don't need to spend your time doing and what makes you really unique in your business or your role, whatever your uniqueness is, match with the AI so that the AI can, you know, fit in where you're weak or help you where things you don't want to do so that you can focus on the things you really like to do or that you're uniquely suited to do.

So I love that.

Totally.

I guess that makes me wonder your thoughts on the entire customer experience, customer service industry in general.

Is it your belief that the whole industry should go this way?

Or is there a use case where maybe we don't need as many call center jobs?

What's your take on this industry in general?

Totally.

Normally, companies will send you the instruction manual for something, but now it's like they should connect you to an AI to set it up.

Just yesterday I was at Ulta because my sister, we were seeing each other for Thanksgiving and she needed to go in and test the makeup and do everything manually.

Right.

Yeah.

Unless you need the economies of scale such that it's vertically integrated.

That's right.

That's awesome.