Grant Harvey

We were saying, we're not a BPO, business process outsourcing, where you just say, I'm going to take my work, I'm going to outsource it to 100 cheaper people, they're going to do it.

That has its benefits because people are creative and flexible and people scale very, very poorly.

And then we're also not a pure tech player around remote process automation because historically, yes, if you've got a very, very well-defined straight line process, you can automate that using historic companies like UiPath and Automation Anywhere and Blue Prism.

And then as soon as you get something slightly out of that, it breaks.

Our thesis was always a combination of the two gives you the best flexible, evolving, able to work in a complex environment outcome.

That was actually how we got into human data.

Because we were talking to these people and they were like, well, we've got this process.

We're trying to scale this complex workflow to produce conversational data.

And we're like, well, that sounds like a process.

We're really good at that.

And we were really good at that.

And we kept getting really good at that.

And we kept doing more and more of it because it was by just approaching the kind of boring problem that they don't want to have to solve, but they have to and solving it on their behalf.

Yeah.

So I'm curious.

So if I just go forward to someone like the Charlotte Hornets, we come in and we want to be asking, what are the problems that we can solve for you?

What are the things that either you don't want to have to deal with, or what are some things that you've never even thought were possible, but actually because of the advances of technology are now possible?

And a great example of this, like, so talking to the Charlotte Hornets, they were like, I mean, we love to ask this question.

Like, if you suddenly had a million entry-level employees, what problem wouldn't exist?

Or what would you try and solve?