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Grant Harvey

๐Ÿ‘ค Speaker
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6698 total appearances
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Podcast Appearances

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But kids are like, this is awesome.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Oh, I 100% think that is going to be one of the net positives of having more AI automation or even, you know, AR, VR, just having more voice interfaces is that you don't have to physically be staring at a box all day in order to, like, we could, I mean, we could already now be having this conversation, you know, just via audio, but.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Well, I'll just I'll end this here because this has been an amazing conversation.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Five years from now, what does Crescendo look like?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And and I guess like the let's expand it to the larger customer experience industry.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Like, are we going to see incredible change in the industry?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

What's your take?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So they actively deflect customers instead of helping them.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I just can't imagine anyone with that mentality surviving in five years.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

It's really important.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I love it.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I have one addendum for you.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Will there be more customer experience jobs in five years or less?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

There'll be more at Crescendo.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Fair enough.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Fair enough.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Matt, where can people go to learn more about Crescendo and what you're building?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Awesome.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Thank you so much.