Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Guru Bhattacharya

๐Ÿ‘ค Speaker
244 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

We have AWS data.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

And he was like, can we analyze this to really find out like what failed?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Like why did we mess up?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

And what kind of led to this like downfall basically?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So we were like, okay, one last attempt.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

We're going to go back and look at all this data.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

And we find out that we have 40,000 users from Verizon using us for free.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So we were like, why are so many users from Verizon using us?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

And so we reached out to one of the HR leaders and we were like, hey, you know, just want to let you know we're shutting down the platform.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

And she was upset.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

She was like, don't shut it down because we rely on this.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

We go do all these community events.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

We do our corporate social responsibility to this.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So that was really cool, right?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So that was a really great insight.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

They actually decided to pay us $1.45 million because that was in their budget of what they were spending or looking for a platform that year in 2021, which gave us enough runway to survive.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

We did pivot, however, into the realm of AI.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

That is correct.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Yep.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

That was 2021.