Hala Taha

And these things can happen.

They happen every several years.

They happen every several years.

So talk to us about how customer loyalty and having a high NPS score can kind of mitigate these black swan events.

So talk to us about how customer loyalty and having a high NPS score can kind of mitigate these black swan events.

Yeah.

Yeah.

You know, I think we should do a rebranding of NPS and call it Net Love Score.

You know, I think we should do a rebranding of NPS and call it Net Love Score.

What do you think about that?

What do you think about that?

Okay, so my next question is how we can turn passives and detractors into promoters.

Okay, so my next question is how we can turn passives and detractors into promoters.

What are the ways that you've seen work in the past?

What are the ways that you've seen work in the past?

Yeah, fam, as my business keeps growing, I feel like I'm always hiring.

Yeah, fam, as my business keeps growing, I feel like I'm always hiring.

I recently added two new video editors and a producer to my team.

I recently added two new video editors and a producer to my team.

And I can tell you from experience, the right hire can give you leverage.