Hala Taha
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And to your point, love is so important.
When you love someone, you're going to recommend the company that gave you that great service, that gave you that great experience.
When you love someone, you're going to recommend the company that gave you that great service, that gave you that great experience.
So it's not necessarily that they love your company.
So it's not necessarily that they love your company.
They love their friends and family so much that they're going to recommend your company.
They love their friends and family so much that they're going to recommend your company.
100%.
100%.
And to that point.
And to that point.
you know, COVID hit, right?
you know, COVID hit, right?
A black swan event.
A black swan event.
We had no idea what, you know, what the economic impact would be.
We had no idea what, you know, what the economic impact would be.
Nobody saw it coming.
Nobody saw it coming.
And these things can happen.