Hannah (caller)

It was one of those situations where you knew you had messed up going into it, but then it was too late to back out.

We pull off to the side, and I jump out.

Katie and her dad are already out of their cars.

They're freaking out.

And Katie's dad, Gary, was normally a very relaxed, laid-back dad.

He was the fun dad growing up.

Had never seen him lose it.

He's like...

pacing back and forth, swearing on the top of his lungs.

Just freaking out.

Yes, this was his exact problem.

We open the door and kind of climb up so that we can see the damage.

And on the roof, it's a foot-long hole.

A piece of metal, either from a pipe or the roof of the garage, had fully grabbed the metal of the top of the van and gouged a hole.

So Katie and her dad are immediately rifling through the truck, trying to find the insurance policy.

I'm kind of looking around being like, I don't know how we're going to get out of here because the exit was on the opposite side of the parking garage.

And it was an automated entrance and exit with like one of those arms that goes up and down.

No one's working down there.

We're looking around and we noticed that running through this parking garage are very low hanging red pipes.

even lower somehow than the entrance to the garage.